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Chic Alert Medical ID cares about its customers and appreciates your business. Below you will find our policies on payment, shipping and delivery. If you have a question or are having problems with your jewelry, please contact Customer Service at info@chicalertmedid.com.

Chic Alert Medical ID Payment:

Chic Alert Medical ID accepts many forms of payment. Payments can be made via credit or debit card. We accept Visa, American Express & MasterCard. For your convenience, payments may also be made via PayPal. Sales Tax of 8.875% will be added to any order shipping to a NY state address. All payments are processed securely using SSL encryption, an advanced encryption technology that protects the information you send us against unauthorized access.

Chic Alert Medical ID Shipping & Delivery:

Chic Alert Medical ID appreciates your business. We will do our best to get your order out to you in a timely manner. All non-personalized orders are processed and shipped within 2-3 days of purchase, but is depended on product availability and credit verification. You will receive a follow-up email if the merchandise you have selected is currently out of stock or if we need additional information from you. Personalized, engraved items will take an additional 1-2 weeks to process and ship since they are just that, custom orders. We will notify you via email once your order ships. Orders placed after 2pm EST on Friday’s will be processed the following Monday.

Chic Alert Medical ID uses USPS for its shipping needs. With USPS we are able to offer you low shipping rates with their Flat Rate Box Service. Shipping anywhere in the U.S.

Chic Alert Medical ID is happy to Ship Internationally. All International orders are shipped via the USPS using their Express Mail services. We offer two international delivery options. Standard delivery which takes 4-10 days or Priority service which takes 2-5 days. International shipping charges are based on destination, value of package and weight. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process.

Risk of loss and title for merchandise shipped internationally will pass to you “the customer” as soon as we deliver your shipment to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance, duties and taxes. Customs policies vary around the world, contact your local customs office for further information. If you refuse any shipments from Chic Alert Medical ID you are responsible for the original shipping charges, the return shipping charges, any duties, taxes or customs charges that are incurred on both the original and return shipment. Total amount will be deducted from your merchandise refund.

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